Privacy Policy

Effective date: August 2026

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1. About this Policy

MURRAY LEE PTY LTD (MURRAY LEE, we, us or our) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us or use our buyer’s agency services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable, together with our obligations under applicable AML/CTF and other laws.

 

2. Personal Information We Collect

Depending on your dealings with us, we may collect:

your name, date of birth, address and contact details;

your property requirements, preferred locations, budget, intended use and expected timeframe;

information about your funding position or proposed purchase;

property addresses, listing links, Information Memorandums and communications relating to a transaction;

records of meetings, enquiries, instructions, agreements and services provided;

billing and payment information;

company, trust, SMSF, director, trustee, authorised representative and beneficial-owner information;

identity-verification and AML/CTF information, including identification details, source-of-funds information and risk-screening results where required; and

website information such as IP address, device, browser, cookies and usage data.

We generally do not require sensitive information unless it is reasonably necessary, legally required or collected with your consent.

 

3. How We Collect Information

We may collect personal information:

directly from you through our website, email, telephone, meetings, agreements, WhatsApp, WeChat or other communications;

through a secure identity-verification or AML/CTF onboarding process;

from selling agents, professional advisers, referrers or representatives;

from publicly available sources, property records and corporate registers; and

automatically through cookies, analytics and website technologies.

You may make a general enquiry without providing complete personal details. However, we may require accurate identification and other information before we can formally act for you or comply with legal obligations.

 

4. How We Use Personal Information

We may use personal information to:

respond to enquiries and discuss your property requirements;

assess whether our services are suitable for you;

prepare a Buyer Brief and Buyer’s Agency Agreement;

provide property search, analysis, negotiation, auction and transaction coordination services;

communicate with selling agents and professional advisers;

coordinate inspections and independent due diligence;

manage accounts, invoicing, administration and client records;

complete AML/CTF customer due diligence and risk assessment;

comply with legal, regulatory, reporting and record-keeping obligations;

protect our clients, systems and business from fraud, misuse or security threats;

improve our website and services; and

send relevant updates or marketing communications where permitted.

You may unsubscribe from marketing communications at any time.

 

5. Disclosure of Personal Information

We may disclose personal information to:

our directors, employees, contractors and authorised representatives;

selling agents and other parties involved in a property transaction;

lawyers, conveyancers, finance brokers, accountants, valuers, inspectors, planners and other professional advisers;

website, cloud-storage, CRM, IT, email, accounting, electronic-signature and payment providers;

approved identity-verification and AML/CTF service providers;

government agencies, regulators, law-enforcement bodies or courts where required or authorised by law; and

another person where you have authorised us to do so.

We do not sell or rent personal information.

 

6. AML/CTF Verification

Before providing certain buyer’s agency services, we may be required to confirm your identity and complete customer due diligence.

The information required will depend on whether the client is an individual, company, trust, SMSF or another entity. We may also need to confirm authority to act, beneficial ownership, source of funds or other risk-related information.

Verification will generally be completed through a separate secure process.

Please do not send passports, driver licences or other identity documents through our general website form, WhatsApp or WeChat.

If legally required information cannot be obtained or verified, we may be unable to commence or continue providing services.

AML/CTF records will be retained for the period required by law, generally seven years after the relevant business relationship ends or the relevant occasional transaction is completed.

 

7. Overseas Processing and Communication Platforms

Some service providers we use, including website, cloud, email, analytics and communication platforms, may process or store personal information outside Australia.

The locations may vary depending on the provider and its subcontractors. Where required, we take reasonable steps in relation to overseas disclosures of personal information.

If you choose to communicate through WhatsApp, WeChat or another third-party platform, information will also be handled in accordance with that platform’s privacy terms and security practices.

 

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand website traffic, improve functionality and measure the effectiveness of our content.

You can usually control or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

9. Security and Retention

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably required for our services, business records and legal obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it, unless it must be retained by law.

Where applicable, we will respond to eligible data breaches in accordance with the Notifiable Data Breaches scheme.

 

10. Access and Correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. Access may be refused or limited where permitted by law, in which case we will explain the reason where required.

Requests can be sent to:

Privacy Officer

Email: buy@murraylee.com.au

 

11. Privacy Complaints

If you believe your personal information has been mishandled, please contact our Privacy Officer at:

Email: buy@murraylee.com.au

Please provide enough information for us to understand and investigate the issue. We will acknowledge the complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

 

12. Changes to this Policy

We may update this Privacy Policy when our services, legal obligations or information-handling practices change.

The current version will be published on our website with the effective date shown above.

 

13. Contact Us

For privacy enquiries, access or correction requests, or complaints, please contact:

Privacy Officer

MURRAY LEE PTY LTD

Email: buy@murraylee.com.au

Website: murraylee.com.au